Main Phone 01437 721306
Prescription Line 01437 720644
CORONAVIRUS COVID-19 – PATIENT UPDATE 18-03-2020
The NHS is extremely well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.
Stay at home if you have coronavirus symptoms
Stay at home if you have either:
- A high temperature – you feel hot to touch on your chest or back
- a new, continuous cough – this means you’ve started coughing repeatedly
You do not need to contact 111 to tell them you’re staying at home.
Testing for coronavirus is not needed if you’re staying at home.
DO NOT go to a GP surgery, pharmacy or hospital
Use the NHS 111 online coronavirus service if:
- you feel you cannot cope with your symptoms at home
- your condition gets worse
- your symptoms do not get better after 7 days
Only call 111 if you cannot get help online.
The government is recommending social distancing for everyone in the UK and for protecting older people and vulnerable people – see guidance: https://www.gov.uk/government/publications/covid-19-guidance-on-social-distancing-and-for-vulnerable-people – this this is particularly important to protect people who:
- are 70 or over
- have a long-term condition
- are pregnant
- have a weakened immune system
Please be aware that the situation with regard to coronavirus COVID-19 is constantly evolving and you need to check the latest advice and guidance which can be found at:
CHANGES AT Solva SURGERY – in an effort to minimise risk of infection to patients and staff, and to cope with unprecedented demand on our service, we are making changes to the way the Practice works. Your co-operation and patience are appreciated. Members of the Practice team also have to follow Public Health Advice and may need to self-isolate, and this will have an impact on our staffing levels and services.
The Practice has cancelled all routine face-to-face GP and Practice Nurse reviews, and non-essential Practice Nurse appointments. We have a duty of care to our patients and to our Practice team, and have taken this step to reduce the risk of infection to patients, Practice staff and colleagues. You may be offered a telephone review instead, if appropriate.
For urgent appointment requests, home visit requests, or advice – please ring the Surgery, and a clinician will ring you back. Please assist by giving the Receptionist clear information, and confirm your contact details.
Essential nursing appointments (e.g. anticoagulation monitoring) – we will inform you if your appointment is cancelled. If you become unwell, please contact the Surgery before attending.
Coughs, colds, flu-like symptoms – please do not attend the Surgery. Please ring the Surgery, and a clinician will ring you back. Please assist by giving the Receptionist clear information, and confirm your contact details.
Repeat Prescriptions – please continue to order as usual. You may also like to register for ‘My Health Online’ (MHOL) if you have not already done so – this is an online service that enables you to order your repeat medication online. To register for MHOL, please download a MHOL Patient Registration Form from our website Home Page.
Non-essential/non-NHS admin work – e.g. insurance forms, letters, etc – this work will be suspended, in order to allow us to dedicate staffing and resources to managing the Covid-19 outbreak.
The Practice will not be providing letters or sick notes to patients who have been advised to self-isolate, or who have chosen to self-isolate.
Remember to help stop the spread of the virus:
- Self-isolate if you have symptoms or are feeling unwell
- Wash your hands regularly with hot water and soap – do this for at least 20 seconds
- Always wash your hands when you get home or into work
- Use hand sanitiser gel if soap and water are not available
- Cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze
- Put used tissues in the bin immediately and wash your hands afterwards
- Avoid close contact with people who have symptoms of coronavirus
- Only travel on public transport if you need to
- Work from home, if you can
- Avoid social activities, such as going to pubs, restaurants, theatres and cinemas
- Avoid events with large groups of people
Use phone or online services to contact your GP surgery or other NHS services, where available.
Welcome to Solva Surgery
We are available between 8.00 am – 6.30 pm Monday to Friday (surgery DOORS open at 8.30am and CLOSE at 6.00pm) and we are closed on Saturdays, Sundays and Bank Holidays.
When we are closed, emergency GP cover is available by phoning 111 to access the Out of Hours Service.
For anything life threatening, dial 999.
Appointments are available during the hours listed below. To make an appointment please telephone us, come into the surgery, or registered users can book online.
Monday: 9.00am – 11.45am and 2.30pm – 5.00pm
Tuesday: 9.00am – 11.45am and 2.30pm – 5.20pm
Wednesday: 9.00am – 11.45am and 3.00pm – 5.00pm
Thursday: 9.00am – 11.45am and 2.30pm – 5.20pm
Friday: 9.00am – 11.45am and 2.30pm – 5.00pm
Call: 01437 721306
Fax: 01437 720046
Monday 08.30 – 18.00
Tuesday 08.30 – 18.00
Wednesday 08.30 – 18.00
Thursday 08.30 – 18.00
Friday 08.30 – 18.00
Out of Hours please call 111
For MEDICAL EMERGENCIES outside our normal surgery hours, please call 111
NHS Direct Wales can also offer you general health information and advice outside our opening hours.